Refund policy

Refund and Return Policy

Returns

We have a 15-day return policy, which means you have 15 days after receiving your item to request a return.

To be eligible for a return:

  • The item must be in the same condition that you received it.

  • It must be unworn or unused, with original tags, and in its original packaging.

  • You must provide a receipt or proof of purchase.

To start a return, please contact us at:
📧 info@smartladiesmall.com

Return Address:
Smart Ladies Mall
Dubai, United Arab Emirates

Please note:

  • Items returned without first requesting a return will not be accepted.

  • Once your return is approved, we will send you a return shipping label and instructions on how and where to send your package.

Damages and Issues

Please inspect your order upon reception.
If the item is defective, damaged, or you receive the wrong item, please contact us immediately so we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items

The following items cannot be returned:

  • Perishable goods (such as food, flowers, or plants)

  • Custom products (special orders or personalized items)

  • Personal care goods (such as beauty products)

  • Hazardous materials, flammable liquids, or gases

  • Gift cards

Please contact us if you have questions about your specific item.

Exchanges

The fastest way to get the product you want is to return the item you have, and once the return is accepted, make a new purchase for the desired item.

European Union 14-Day Cooling-Off Period

If your order is shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification.
The item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. Proof of purchase is required.

Refunds

  • We will notify you once we’ve received and inspected your returned item.

  • If approved, you’ll be automatically refunded on your original payment method within 10 business days.

  • Please remember it may take additional time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since your return was approved and you have not received your refund, please contact us at:
📧 info@smartladiesmall.com